In today’s evolving landscape of the online transportation business, finding the best taxi dispatch system with the right set of features is crucial for success. To stand out in the market, it’s essential to understand what features are necessary and have a knowledge of the basic functionalities that make a taxi dispatch system exceptional.
Intelligent Taxi Cab Tracking Dispatch Systems
An intelligent taxi dispatch system is the heart of any taxi service. The best taxi dispatch software offers a plethora of possibilities to efficiently manage taxi drivers, cabs, and customers while making data-driven decisions based on trip information. These systems enable dispatching based on zones or distance/time, as well as provide historical driver and trip data for review.
Live Vehicle Tracking GIS
Advanced taxi systems with cab tracking dispatch capabilities enhance customer service productivity. These systems allow taxi companies to monitor their entire fleet in real-time and provide added security to prevent vehicle theft.
Booking Terminals for Airports, Hotels
Offering multiple booking options is a standout feature. Booking terminals at airports, hotels, and for corporate clients expand your reach and open new business channels. You can even re-brand these terminals to match your business identity, providing a custom ride experience with your brand name on tablets.
Owner Portal
The owner portal grants property owners secure access to their database, allowing them to monitor all assets or specific property portfolios. This portal enables owners to assess property performance and view critical information through taxi cab tracking dispatch systems. Owners can access vehicle details and shift reports, analyze driver progress, and assess driver productivity.
Booking Application
A user-friendly booking application simplifies the booking process for passengers, reducing manual dialing and call-related hassles. Some essential features include real-time and scheduled bookings, multiple vehicle options, discount promotions, various payment methods, tour tracking and sharing, driver and service rating, and feedback options. Notably, the application can offer features such as:
Gender Verification
Categorize customers by gender and provide tailored services.
Tap Stream
Understand customer behavior within the application to offer personalized promotions and incentives.
Driver Application
A seamless taxi systems solution empowers drivers to efficiently manage their reservations, track trips, and monitor earnings. Key features of a driver application include distance calculation, broadcasted and pre-assigned tours, customer ratings, earning reports, online time tracking, and fare calculation. Two standout features that can make a significant impact are:
Street Pick
Offer a street pick service that doesn’t require a smartphone or application, expanding your customer base.
Real-time Fare Calculation
Provide transparency in fare calculations, allowing customers to check fares at any time and trust drivers during payment.
These basic features are essential for a taxi dispatch system, but advanced features can also play a pivotal role in developing the best taxi dispatch software.
ChatBot for Taxi System
Integrate a chatbot into your taxi dispatch system to simplify interactions with customers. Chatbots can enable customers to book rides through platforms like Facebook Messenger, obtain price estimates, and generate support tickets. They enhance online customer support and can even boost sales.
Business Intelligence
Transforming raw data into meaningful insights is crucial. Business intelligence tools like Microsoft’s Power BI can analyze data, track customer behavior, classify customer types, and enhance decision-making. Understanding your customers better can lead to improved services and increased business.
Anonymous Calling
Protecting customer and driver privacy is vital. Anonymous calling features allow customers to contact drivers without disclosing their phone numbers, ensuring secure and anonymous communication.
Ticket Management System
Implementing a ticket management system helps address customer complaints and issues efficiently. It automatically generates tickets for customer complaints or low ratings, allowing better monitoring of customer problems.
Emergency Triggers
Safety is paramount. Emergency triggers enable drivers or passengers to instantly connect with customer support in critical situations, ensuring a rapid response to any security concerns.
In conclusion, these advanced features should be considered when developing the best taxi dispatch software. To streamline your taxi business and access these advanced capabilities, consider Taxicloud. Contact us for a free demo solution and take your taxi business to the next level.
